FAQs

Where is my order?
All orders are processed within 5 working days. Shipping time is within 2 to 5 working days (international orders may be up to 10 working days). If this time has passed and you still haven’t received your order, please contact our customer support team via email on info@getlashedonline.co.uk with your order number. You will need to contact us within 14 days of your estimated delivery date. Once this time passes, your order will be closed and no refunds or replacements will be possible 

Can I be a promoter?
Were currently not looking for promoters, but follow us on our socials @getlashedonline to keep an eye out for any future opportunities.

How do I take care of my lashes?
The lashes itself are very delicate and should be handled with care. To remove the glue on the eyelash bands, we recommend pulling it off with tweezers and resting the bands in cleansing water.

I’ve received a faulty item, what do I do?
All our lashes are quality checked before being despatched to our customers. Unfortunately, sometimes customers can still receive faulty items. If you have received a faulty item, you will need to email our customer service team at info@getlashedonline.co.uk and you may be eligible for a swap or refund. It is a strict 14 day policy, once this time passes your order will be closed and you will be no longer eligible for a swap or refund.

How do I apply false eyelashes?
We understand what not everyone is experienced with applying false eyelashes. Watch below a video of our ambassador Vanessa applying our lashes using our applicator. 

I don’t want my lashes anymore, can I get a refund?
Due to hygiene reasons there’s strictly a no returns or swap policy. All orders placed are final. No refunds or cancellations are possible once an order is placed. If you wish to amend your order, you must contact us as soon as possible. Please note Get Lashed Online will do our best to amend orders but this may not always be possible.

What’s your most subtle and most exaggerated lash?
Our most subtle lash is Au Naturel and date night is a close second. Our most exaggerated lash is What’s Poppin, with supernova being a close second.

Are your faux mink lashes vegan?
Our faux mink lashes are not considered vegan as they are made from silk.

Do you do MUA discounts on bulk orders?
We do offer discounts for MUAs in bulk orders or over 20 pairs of lashes. Please email us at info@getlashedonline.co.uk to discuss further.

I want to work/collaborate with your brand, what should I do?
We are open to all opportunities and would be happy to discuss any future projects with yourselves. Please email us at info@getlashedonline.co.uk
I missed my delivery, what should I do?
All our orders are sent via Royal Mail and are to be signed for. If no one is in to sign for the delivery, you will need to take your red calling card and ID to your local Royal Mail depot to collect your order. Orders are only kept for 18 calendar days at the depot. If your order is not collected within this time frame, your order will be sent back to us. If this happens you will need to re pay for delivery. There are strictly no refunds if your order is returned.